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Employs generative AI to automate Tier 1 support, addressing repetitive queries, and offering 24/7 conversational assistance by leveraging knowledge bases and intent flows
Utilizes historical data to automatically categorize, prioritize, and assign tickets to appropriate agents, enhancing workflow efficiency.
Employs generative AI to automate Tier 1 support, addressing repetitive queries, and offering 24/7 conversational assistance by leveraging knowledge bases and intent flows
Utilizes historical data to automatically categorize, prioritize, and assign tickets to appropriate agents, enhancing workflow efficiency
Applies Natural Language Processing to comprehend intent, sentiment, and context, delivering customized responses for improved user engagement
Clusters related incidents, references past resolutions, and detects potential conflicts to streamline issue resolution processes
AI recommends dividing large tasks (epics) into smaller, actionable items, simplifying project planning and execution
AI automatically assigns tasks based on workload, skill set, or predefined rules, ensuring efficient resource allocation
AI synchronizes parent and sub-tasks, automatically closes completed issues, and sends notifications, maintaining consistent workflows
Automate Tier 1 support tasks like password resets and software access with AI agents, reducing ticket volume and enabling human agents to focus on more complex issues
Delve Deeper
Utilize AIOps to detect, prioritize, and resolve incidents quickly, minimizing noise and highlighting critical alerts for faster, more accurate resolution of IT issues
Delve Deeper
Apply AI to triage, prioritize, and assign tickets using historical data, ensuring efficient task management and a streamlined service desk setup with natural language automation
Delve Deeper
Surface relevant knowledge base articles and generate AI-powered answers from resources like FAQs and guides, helping agents resolve issues swiftly with access to crucial insights
Delve Deeper
Harness generative AI in Jira to refine user stories, automate tasks like creating child tickets, and streamline documentation processes for consistent, clear project management
Imagine transforming your daily operations with AI agents that handle routine tasks, streamline processes, and enhance productivity, all tailored to your unique needs
Elevate your customer engagement with Salesforce's Agentforce AI, leveraging cutting-edge technology to provide personalized interactions, streamline support, and foster loyalty for exceptional business success
