Intelligent Automation Tools and Its Challenges

Introduction to Intelligent Automation

Intelligent Automation is one of the most recent trends in the broad field of Technology. It is also called Hyper Automation or Cognitive Automation. It is much more required in this time of remote work or remote connection with clients and employees of an organization.

Intelligent Automation increases the depth and breadth of each technology's impact. Many companies are asking and demanding Intelligent Automation in their businesses. COVID-19 has pushed companies, health systems, and many other organizations to use intelligent automation more.

Companies need to orchestrate their complex operations through automated processes to deliver services based on that Automation.Click to explore about our, Intelligent Process Automation vs RPA

Handling customer complaints and requests is a major and critical task for any organization. Dealing with customers is quite complex, which means there are many manual steps and intermediaries before getting the solution – all of this decreases the worker capacity of the employees and keeps them from higher-value tasks.

Handling customer complaints and requests is a major and critical task for any organization. Dealing with customers is quite complex, which means there are many manual steps and intermediaries before getting the solution – all of this decreases the worker capacity of the employees and keeps them from higher-value tasks. In this case, Intelligent automation can speed up complaint processing in several ways and increase the customer service aspect of the business.

By reading and understanding incoming complaints, emails can be routed through the appropriate channels: automated responses or escalated complaints to a human worker. This type of screening functionality helps to prioritize workloads, and it helps to ensure more extensive complaints can be dealt with more frequently, helping to satisfy customers.

In general, AI uses in the workplace include increased process efficiency, reduced costs, reduced risk, optimized back-office operations, improved customer satisfaction, productivity, and more innovation.

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What is Intelligent Automation(IA)?

Intelligent Automation is a concept imposing a new generation of software-based automation. It combines methods and technologies to execute business processes automatically on behalf of knowledge workers. Automation helps save time, and they can work on their skill-based activities (e.g., language, vision, execution, and thinking & learning).

The goal of using IA is to redesign an automated process to achieve a business outcome with no or minimal human intervention. As a result, IA reduces costs, increases process speed, enhances compliance and quality, increases process resilience, and optimizes decision outcomes. Ultimately, it boosts revenues and improves customer and team member satisfaction.

Intelligent Automation (IA) is the use of different types of automation technologies to automate some repetitive tasks, such as Business Process Management(BPM), Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA).

Components of Intelligent Automation

There are three main components of Intelligent Automation

Business Process Management (BPM)

BPM automates the most optimistic, more consistent business process. It provides the end-to-end business process in a computerized environment, according to the 2020 global survey by McKinsey.

• 31% of businesses with automation in place have grown consistently.

• 47% of IT decision-makers state that the most significant rate of ROI from automation occurs within operations.

• 67% of businesses implement workflow automation software to increase end-to-end visibility across different systems.

• 83% of IT leaders believe workflow automation is essential to digital transformation.

Artificial Intelligence (AI) and Machine Learning (ML)

Artificial Intelligence is one of the most crucial ingredients of Intelligent Automation. It uses a Machine Learning model and convoluted algorithm to analyze different data types (it may be structured or unstructured). A business can automate the process of comprehending the data and can predict future events based on the analyzed data. This may be the decision engine for an organization.

• Robotic Process Automation (RPA): According to Gallup Research Worldwide, 85% of employees are dissatisfied with their work because it is too manual, repetitive, and tedious.

But with the help of RPA, Intelligent Automation can solve a large part of this issue by freeing employees from repetitive tasks and helping to refocus them on more exciting and creative tasks.

The heart of RPA CoE is the RPA operations Team. The team has defined roles and responsibilities. This team is responsible for implementing Organization-wide RPA.Click to explore about our, RPA Center of Excellence

Unique Characteristics of Intelligent Automation

Intelligent Automation has the following characteristics that explain its rapid expansion and its expected drastic impact on our world:

1. It is new. The IEEE coined the term IA in 2017. It is the combination of relatively new technologies, most of which have been developed in the last 10 years.

2. It is scalable. After the first program is developed, scaling can be done instantaneously and indefinitely with virtually zero incremental cost. Increasing the workforce's capacity (digital) is as simple as copying and pasting from the resources.

3. It is worldwide and universal. Most of its functions can be used across business functions (e.g., sales, operations, finance) and industries (e.g., banking, retail), and it is accessible all over the world.

4. It is available 24/7. IA can provide services whenever needed.

What are the benefits of Intelligent Automation?

IA is bringing a lot to our world on many dimensions, and it will bring more and more in the future. It is all about us pushing society with the best of it.
Automation can help to streamline tasks and boost efficiency in any workplace.
There are a few advantages of Intelligent Automation of the following:

• IA in Business Imperative: The landscape of global companies is changing. They require fewer employees, but they are increasingly automated and less labor-intensive than their older peers. All businesses are going digital, but those who can do so the fastest and most significantly will win. It may be informed speculation to say the company's landscape will change dramatically over decades. Still, one thing is certain: the winners will be highly automated, with minimal human intervention.

• Increasing Companies Efficiency: Regarding the CEO agenda, most sources (including Gartner31, the World Economic Forum32, and PWC33) are aligned on the top three priorities. And Intelligent Automation plays a crucial role in each of them.

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• Intelligent Automation in Health Care: Medical professionals are often engaged in logistics rather than in the care of patients. The pandemic demands the utmost attention of each patient. However, data that flows in must also be handled to keep risk at bay and enable smooth operations. The healthcare care sector tends to integrate intelligent automation.

• Avoid the risk of human errors: When employees work on a task that is quite boring, there is a big chance of making some mistakes while they are working on it every day. But thanks to intelligent automation, it can easily be error-free without human intervention.

Automation is also used in -

• Banking
• Financial Services
• Insurance Industry etc