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ServiceNow Agentic AI Platform for Customer Service Management and IT Service Management with AI Agents

Business Transformation with ServiceNow AI Agents 

ServiceNow introduced Agentic AI capabilities to orchestrate workflows, integrations, and data across processes and workflow. With ServiceNow AI Agents, you can automate routine tasks, make data-driven decisions, and gain valuable insights to drive business outcomes.

Reimagine workflows and Automate work with Now Platform

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Enterprise Service Management

Streamlines workflows across departments, enhancing collaboration, efficiency, and user experience with a unified platform

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Digital Customer Experience

Revolutionizes service delivery with AI-driven self-service, automation, and productivity tools, exceeding customer expectations

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Finance and Supply Chain

Optimizes financial processes, automates supply chain management, and reduces costs with integrated workflows and analytics

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Solutions with Now Assist Workflows

Automates repetitive tasks, reduces manual errors, and improves productivity with AI-powered workflows and workflow automation

ServiceNow AI Platform with Now Assist Workflows and AI Agents

IT Service

IT Operations

Customer Service

HR Service

Now Assist for Creator

Now Assist for IT Service Management

Enhances service delivery, reduces downtime, improves response times, and boosts user satisfaction through streamlined IT support and management processes.

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Now Assist for IT Operations Management

Optimizes resource usage, improves system performance, minimizes disruptions, and lowers operational costs by managing IT operations efficiently and effectively.

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Now Assist for Customer Service Management

Enhances customer experience, speeds up issue resolution, improves satisfaction and retention, and provides consistent, high-quality service to customers.

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Now Assist for HR Service Delivery

Streamlines HR processes, enhances employee onboarding, reduces administrative burdens, and improves overall efficiency and satisfaction within the HR function.

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Now Assist for Creator

Fosters creativity, accelerates content development, enhances productivity, and provides tools and support for creators to innovate and reach their audience effectively.

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ReImagining Customer Service Processes with ServiceNow Agentic AI

Transform customer service experiences by leveraging  and AI agents capabilities to streamline processes, reduce response times, and improve customer satisfaction across all touchpoints.

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Unlock Digital Experiences with ServiceNow Industry Solutions 

Retail

Healthcare

Finance

Telecommunication

Customer Service

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Retail

Offers diverse product access, convenience, personalized shopping experiences, immediate purchase gratification, and contributes significantly to local economies and employment.

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Healthcare and Life Science

Enhance patient care with streamlined processes, real-time data access, and compliance tracking, improving outcomes and operational efficiency.

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Finance & Supply Chain

Optimize financial operations and supply chain management with automation, real-time insights, and risk mitigation, enhancing accuracy and responsiveness.

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Telecommunication

Improve service delivery and operational efficiency with automated workflows, incident management, and performance monitoring, ensuring seamless connectivity.

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Customer Service

Elevate customer support with automated ticketing, streamlined case resolution, and proactive service management, leading to higher satisfaction and quicker response times.

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Frequently asked questions

ServiceNow is a cloud-based platform offering IT service management features like incident, problem, change, and request management, among others, to streamline IT operations.

ServiceNow enhances customer service by automating incident resolution, personalizing experiences, and providing real-time updates via its self-service portal and efficient workflow management.

Yes, ServiceNow integrates with existing systems through APIs, connectors, and pre-built integrations, ensuring seamless data flow and connectivity across various organizational tools and platforms.

ServiceNow supports compliance by automating workflows, tracking audit trails, and providing real-time reporting, thus helping manage compliance tasks and adhere to regulatory standards.

Deliver Better Experiences with ServiceNow Platform

Automation

ServiceNow automates business processes, increasing efficiency and reducing manual errors

ITSM

ServiceNow provides IT Service Management solutions, managing IT services and incidents efficiently

Digital Transformation

ServiceNow enables digital transformation by adopting new technologies and workflows seamlessly

CMDB(Configuration Management Database)

Centralizes all IT asset information for streamlined management, tracking, and decision-making across the organization

Virtual Agents

Now Assist virtual agents engage with customers and employees through various channels, enhancing experience

ServiceNow Risk Consulting Services

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Application Security Services

Enhance app resilience, prevent breaches, ensure data integrity, and maintain compliance with industry standards and regulations.

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Cloud Risk and Compliance

Mitigate cloud-related risks, ensure data security, adhere to regulatory requirements, and optimize operational efficiency seamlessly.

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Financial Services Regulatory Compliance

Stay compliant with financial laws, mitigate risks, protect customer data, and maintain trust and reputation securely.

Competencies

We are rapidly building AWS certifications, competencies and joint solutions to assist businesses in becoming more modern, innovative, secure and competitive.

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Talk to our Leaders and Reimagining the Business Workflows to Create New Experiences.

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Schedule a 30-minute Technology Strategy and Transformation session 

Gain Actionable Insights and Industry Solution Demos and Agentic Platform Adoption Framework 

Let's Talk