Configuration Management Database (CMDB)
Monitor dependencies and relationships of IT services through a unified system, ensuring efficient management and streamlined operations
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IT Operations Management Functions
Streamlining processes, enhancing collaboration, and ensuring seamless technology performance to empower organizations in today's digital landscape
Network Infrastructure Management
This involves equipping an organization for internal and external communications, including setting up remote access, managing firewalls, ensuring security, and overseeing internal phone systems
Help Desk Support Management
ITOM covers service issues from machines like servers and VMs. IT operations managers handle incident communication, data backups, disaster recovery, and user profile management
Server and Device Management
IT operations teams oversee servers, virtual machines, and endpoints, managing daily server tasks, including patching and upgrades, along with IT asset management for various devices
ServiceNow AI Agents for IT Service Management : Key Functions for Proactive Operations and Enhanced Collaboration
Unlocking the potential of IT Service Management by enhancing issue prediction, minimizing user impact, automating workflows, and strengthening data connectivity
Predict Issues
Minimize User Impact
Automate Workflows
Deliver DevOps
Connect your Data
Predict Issues
ITOM systems gather and analyze data from various sources, using AIOps and machine learning to identify anomalies and reduce false positives.
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Minimize User Impact
Prevent issues proactively to minimize user disruptions, enabling faster root cause identification and effective collaboration across teams for better service.
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Automate Workflows Across Teams
Streamline cross-team workflows by automating processes, sharing actionable insights, and using pre-built playbooks to reduce recovery times.
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Deliver DevOps
Enhance visibility for DevOps and SRE teams into microservices, improving observability and accelerating incident response across centralized and decentralized teams.
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Connect your Data
Manage the entire digital lifecycle with ITOM, strengthening your CMDB for a more robust and interconnected data foundation.
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Anticipate needs with efficient IT Business Management with Now Assist and digital operations
Utilize AI to anticipate issues and rapidly adjust to the demands of employees and customers. Create a technology organization that thrives in the ever-evolving digital landscape
Do more with IT Operations Management
Integrate ITOM with other products and applications to tackle your business challenges. Consolidate on a single platform to provide reliable digital services, exceptional experiences, and enhanced productivity.
Optimizing IT Operations: Proactive Monitoring and Rapid Cloud Adoption
Transform your IT operations with proactive monitoring, real-time analytics, and accelerated cloud adoption to enhance performance and minimize disruptions
Metric Intelligence
Proactively analyze your IT infrastructure to identify service issues early and minimize outages for improved performance and reliability
Unlock Potential
Health Log Analytics
Ensure seamless digital services through real-time log data, enabling swift problem resolution and minimizing disruptions to operations
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Cloud Accelerate
Facilitate rapid cloud adoption by automating service delivery processes while maintaining continuous governance for optimal resource management
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Featured apps and capabilities for IT Operations Management
Discover powerful applications and capabilities that enhance IT operations management, driving efficiency, visibility, and seamless collaboration across your organization
Metric Intelligence
Proactively assess your IT infrastructure to identify service issues early, minimizing disruptions and improving overall system reliability
Health Log Analytics
Ensure seamless digital services by leveraging real-time log data to quickly diagnose and resolve issues as they arise
Cloud Accelerate
Enhance cloud adoption with automated service delivery and ongoing governance, facilitating faster implementation and improved management of cloud resources
Competencies
Unlock the Power of IT Operation Management: A 30-Minute Expert Consultation
Schedule a 30-minute session with our specialist to explore how IT Operation Management Solutions can optimize your operations and improve service efficiency.
