Incident Management
Handle customer-reported issues through various channels. ServiceNow captures, assigns, and tracks incidents until resolution, ensuring efficient issue management
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Building Modern Customer Experiences with Scalable Digital Workflows
Automate and extend service beyond the contact center by leveraging digital workflows to scale operations and enhance customer experiences
Seamless Customer Experience
Enhance retention by providing efficient service. Offer personalized self-service options and equip agents with insights to anticipate customer needs
Scale Customer Operations
Automate workflows across front, middle, and back offices. Use performance analytics to optimize operations and monitor services to prevent downtime
Optimize Field Service
Manage location-based tasks efficiently and safely. Ensure the right personnel and equipment are assigned for first-visit resolutions, and proactively address issues using real-time IoT data
Optimizing Customer Experience and Service Operations with ServiceNow
Empowers you to refine customer service, automate tasks, and boost operational efficiency for a more effective service approach
Customer Service Management
Field Service Management
Retail Operations
Retail Service Management
Sales and Order Management
Customer Service Management
Deliver outstanding customer service while reducing operational costs. Enhance efficiency and customer satisfaction through streamlined processes and integrated solutions tailored to your organization’s needs.
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Field Service Management
Minimize costs associated with field service operations while boosting overall efficiency. Implement advanced strategies and technologies to optimize resource allocation and service delivery.
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Retail Operations
Empower frontline retail staff with comprehensive tools to manage daily operations effectively. Improve productivity and streamline processes to create a seamless retail experience.
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Retail Service Management
Enhance customer experiences and optimize retail service operations using AI-driven solutions. Leverage intelligent insights to improve service quality and operational efficiency in the retail sector.
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Sales and Order Management
Modernize the entire sales and order lifecycle, from initial lead to final payment. Implement advanced systems to increase efficiency, accuracy, and revenue throughout the process.
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How can ServiceNow workflows improve customer satisfaction?
Boost customer satisfaction by automating processes, ensuring timely resolutions, and providing consistent, personalized service across all touchpoints
User-Friendly and Customizable
ServiceNow's Customer Service Management seamlessly connects front and middle offices, enabling faster issue resolution and higher customer satisfaction. Its customizable, user-friendly portal offers a range of functions and capabilities.
Optimizing Value and Efficiency Across Key Operational Areas
Harness data and streamline processes to maximize value and efficiency in connected operations, telecommunications, and healthcare service management
Connected Operations
Leverage your data to drive actionable insights and rapidly realize the benefits of your IoT investments
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Order Management for Telecommunications
Utilize data to drive actionable insights and swiftly capitalize on the value from your IoT investments
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Healthcare Service Management
Optimize operations to prioritize and enhance patient care, ensuring a more focused and efficient healthcare experience
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Products to power your customer workflows
Transform your customer workflows with our innovative products, crafted to boost productivity and ensure smooth, integrated processes
Request Fulfillment
Process non-urgent service or product requests like software updates or hardware replacements. ServiceNow captures, assigns, and tracks requests until completed
Problem Management
Address recurring or high-impact issues by identifying and resolving root causes. ServiceNow helps analyze, solve, and prevent future problems effectively
Change Management
Manage IT system, service, or process changes with minimal disruption. ServiceNow ensures thorough assessment, approval, documentation, and compliance tracking
Competencies
Unlock the Potential of Customer Workflows: A 30-Minute Expert Consultation
Book a 30-minute session with our expert to see how ServiceNow's customer workflows can streamline your operations and enhance service delivery.
